The Telecom plus management team includes experienced and professional executives who are leaders in the fields of telecommunications, finance, information technology, operations and customer service.

The Hon Charles Wigoder, Chief Executive

Charles Wigoder qualified as a Chartered Accountant with KPMG in 1984 and was subsequently employed by Kleinwort Securities as an investment analyst in the media and communication sectors. Between 1985 and 1988, he was head of corporate finance and development at Carlton Communications plc and then Quadrant Group plc. In March 1988, he left Quadrant Group to set up The Peoples Phone Company plc, which was subsequently purchased by Vodafone for £77 million in December 1996. He joined the Company in February 1998.

Peter Nutting, Non-Executive Chairman

Peter Nutting has been Chairman of a number of public and private companies. He was a member of the Council of Lloyds between 1991 and 1998 and Deputy-Chairman of the Lloyds Regulatory Board from 1992 to 1994. He is currently Chairman of Hampden Agencies Ltd. He is a Director of Jove Investment Trust plc, Azuran plc, European Monthly Income Trust Ltd, ALM
Ltd and a number of other companies. He joined Telecom plus in April 1997.

Stephen Davis, Finance Director

Stephen is a Chartered Accountant. He joined BDO Stoy Hayward, the UK’s 6th largest accounting and business advisory practice, from university in 1983, and became a partner in 1991. Since 1995, he had been significantly involved in leading the firm, initially as head of a strategic business unit and from 2000, on the main Board, with direct responsibility for the London office. He joined Telecom plus in April 2005 and in addition to heading the finance
function Stephen is involved in many of the day-to-day operational areas of the business.

Clifford Wetherall, Group Director of IT and Billing

Clifford is an experienced IT professional with a PhD in software engineering. He was responsible for developing one of the UK’s leading database management systems, used by many of the country’s largest businesses and UK government departments. He joined the telecommunications industry in 1988 and from 1994 to 1997 was head of IT at Peoples Phone. He then worked for a mobile phone service provider in The Netherlands and a multibillion dollar telecommunications billing company in Atlanta, Georgia, USA. Clifford joined Telecom plus in 1998 where he has developed IT systems for all aspects of the business including a sophisticated multi-service billing system that is the envy of the industry.

Wayne Coupland, Group Business Development Director

Wayne joined us from One2One where he held a senior management position and brings a wealth of experience to Telecom plus. Wayne is responsible for the introduction and project management of new services.

Malcolm Wolpert, Group Director Human Resources

Malcolm has 30 years experience in Customer Service, 20 of which were spent in the telecommunications industry. He joined Peoples Phone in 1990 as Customer Services Director with responsibility for over 200 customer service staff servicing over 400,000 customers.

Malcolm joined Telecom plus in 1998 as Customer Services Director and subsequently acquired many other roles including Director of Human Resources with additional responsibility for our business Customer Service Team supporting the Business Club and TML.

In March 2005 Malcolm was appointed Group Director of Human Resources concentrating fully on our Human Resources and Personnel functions.

Andy McWilliams, Executive Services Director

Andy joined Telecom plus at the beginning of 2005 from Ocado the successful internet
business where he was, as part of the original start-up team, responsible for launching their national home delivery team and customer contact centre. Prior to Ocado Andy had a number of senior roles managing large customer facing workforces.

At Telecom plus Andy is responsible for our 16,000 strong Distributor channel, the College of Excellence Training Programme and the head office team that supports our sales network.
Andy gained an MBA at Henley Management College in 2001.

Ravi Khanna, Customer Service Director

Ravi has spent his entire career working in customer relationship management. After an initial burst in IT recruitment account management, Ravi worked his way up the call centre food chain, and arrived at Telecom plus with extensive customer service management experience gained at Rover Cars, Britvic Soft Drinks and Valpak (Environmental Consultancy). Within a
few months of his joining the Company, the Utility Warehouse came top in a customer satisfaction survey of suppliers of line rental and calls. Under Ravi’s stewardship our customer service continues to set the benchmark for utilities providers across the country.

John Levin, Non-Executive Director

John Levin graduated with a Bachelor of Commerce (Honours) degree in Business Information Systems. He is involved in the insurance industry in the United Kingdom and specialised in information technology solutions. In 1992 John joined IGI Insurance Company Limited and was the Managing Director from March 1995 to March 1997 and remains a director of all the IGI Group trading companies. He is a founder of Telecom plus and joined the board in April 1997.

Keith Stella, Non-Executive Director

Keith Stella is a Senior Partner in the Corporate Finance department with City solicitors, Berwin Leighton Paisner, and provides legal advice to a wide range of clients including a number of listed public companies. He joined Telecom plus in July 2000.

Dominic Wheatley, Non-Executive Director

After several years at an advertising agency, in 1984 Dominic Wheatley cofounded Domark Limited, a software entertainment developer and publisher for the home computer market, which was acquired by Eidos plc in 1995. He served as Chief Operating Officer of Eidos plc and Chief Executive of Eidos Inc in the USA until 1997. He is Chairman of Highway Capital plc and Kuju plc, Chief Executive of Bright Things plc and a Director of Statpro plc. He joined
Telecom plus in May 2000.

Richard Michell, Non-Executive Director

Richard Michell is a Fellow of the Chartered Institute of Management Accountants. From 1981 to 1988, he was Finance Manager and Company Secretary for Geosource UK Ltd, a subsidiary of Geosource Inc, a leading US oil exploration company. From 1988 to 1996, he was Treasurer of Sony Broadcast and Communication Ltd, a subsidiary of Sony Corporation of Japan. He joined Telecom plus in April 1997 as Finance Director also covering the role of Executive Services Director. Richard retired in 2005 but retains his position as a member of the Board of Directors.

Labels: company-information

posted by Jeremy Tromans at 8/11/2006 04:09:00 PM